Everything is a teaching moment.
We’re lucky to get a lot of feedback through our website from the public. Lots of folks asking good questions, or need some clarification on something.
BUT THEN WE GET THE SCREAMERS.
Red flags go up, hackles raise, trepidation sets in. When we get feedback in email with something in all caps, we expect the worst: why are you hiding stuff? Why won’t NASA release (insert favorite pareidolia image here)?
One question that’s often hard to decipher is when we’re asked for the original image. A light red flag goes up: what do you mean? And why are you asking in all caps?
But, it’s the nature of the job: everything is a teaching moment. Everyone gets a respectful answer, or a kind request for a bit more information about what they mean. Most folks are satisfied and plunge right back into looking at our images of Mars. Every now and then, a person likes to start a…discussion based on some well-defined positions.
But every moment is a teaching moment, we say.